1. Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and holidays) after receiving payment confirmation.

2. Shipping Destinations & Rates

We ship to the following regions with corresponding rates:

• Within India: Calculated at checkout based on destination and weight
• International: Calculated at checkout based on destination and weight

3. Estimated Delivery Time

Standard Domestic Shipping

3–7 business days

Express Domestic Shipping

1–3 business days

International Shipping

7–21 business days depending on customs and destination.

4. Shipment Tracking

A tracking number will be provided via email/SMS once your order is shipped. Use this to check your shipment status on the courier’s website.

5. Customs, Duties & Taxes

For international orders, all customs duties, import taxes, and brokerage fees are the responsibility of the customer. Please check with your local customs office for details.

6. Delays & Exceptions

Delivery times are estimates. Delays may occur due to:

• High order volumes (e.g., holidays, sales)
• Customs clearance delays
• Natural disasters or extreme weather

If your package is lost or delayed beyond the estimated timeframe, contact us immediately.

7. Lost or Damaged Packages

If your order arrives damaged or fails to arrive, contact us within 7 days of delivery (or expected delivery date). We will coordinate with the courier to investigate and, if eligible, resend or refund your order.

8. Changes to Shipping Policy

Hayamart reserves the right to modify this policy at any time. Updates will be posted here with a revised effective date.

Effective Date: June 19, 2025